Studer Group in America recalls the five fundamentals of good service and applies them to hospitals
Studer Group in America identifies five ways a patient can receive excellent care. AIDET stands for Acknowledge/introduce/duration/explanation/thank.
- A room with a view - Surroundings
- Are you sitting comfortably - Physical comfort
- Cleanliness is next to godliness - hygeine
- Food glorious food - Appetising food
- Getting to know you - Communication
- It's childsplay - All about children
- Let me entertain you - Coping with boredom
- Pleased to meet you - The welcome
- Relatively speaking - Relatives and carers
- The waiting game - Waiting rooms
- There's no place like home - Going home
- Trumpet voluntary - All about volunteers
- A death in the family - Empathy and compassion
- Long Term Care - The long and winding road
- Mobility - Getting there