Selly Oak hospital - Not perfect.. but it was the little things that made a difference!

Although he had some issues with the care he received, touching, simple gestures made a huge impact on a transplant patient from Selly Oak hospital in Birmingham.

'The staff in the particular outpatients department I visited were unfailingly cheerful, despite being incredibly busy, and having to wrestle with an unworkable appointment system. It's amazing how a cheery disposition can calm a patient's anxieties.

Some smaller things, but they can be just as important in customer care......

A busy consultant from Selly Oak, when he heard I was going onto the transplant list, wrote to me out of the blue to wish me all the best.

I was gobsmacked by that brilliant example of patient care from a frantically busy man.

Some members of staff from Selly Oak sent me a get well soon card - I was humbled.''