Oldham hospital can make patients feel more like a person than a number

Karen Salisbury has told us about her experience of Oldham hospital

She writes...

Although there was a menu to complete for meals, the staff would come around each day and take our orders directly - discussing the options, giving their views on the different meals, and having a chat. This made meals seem more inviting and less clinical. Tea and coffee were made fresh with choice of milk, and hot water available to water down. The staff all know which drinks we preferred.

Consultants/doctors had time during their rounds to ensure that the information given was understood. I was never left feeling I had asked a silly question . The consultant, who was also working on the ward, would also check on my progress. Consultants would come to the patients with information from review meetings. rather than send a junior. I was passing my consultant as he was starting his rounds. He stopped to ask me how I was. Gave me a full update, without my notes, and then told me he'd see me later on the ward! I felt fully cared for.

Both the above made me feel like a person rather than a number.